Like most software, Orderbot was born from necessity and hard lessons. A customer’s dependence and faith on a key staff member running the order desk was shattered when they suddenly left without warning. In the end, it turned out that the real problem wasn’t a faithless employee, but rather a very frustrating job. This was further evidenced by the fact that this wasn’t the first person in the position to throw their hands up and walk out.
When the Orderbot team looked at the situation they quickly discovered why it was so frustrating. Something as simple as getting the orders ready to ship took hours and hours. The information required came from multiple locations and then had to be manually put together to be used operationally. Every step required manual intervention and every step opened up the possibility of a mistake.
And who could figure out the documented steps to get this file together?